Privacy Policy

Last updated November 8, 2020

We at WisdomTree (“we”, “us”, or “our”) are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at [email protected]

When you visit our website www.wisdomtree.app and use our services or apps, you trust us with your personal information. We take your privacy seriously. The following policy describes what information we collect, as well as how and why we collect it. We hope you take some time to read it through carefully. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our Sites and our services.

This privacy policy applies to all information collected through our website (such as www.wisdomtree.app), and/or any related services, apps, sales, marketing or events.

What information do we collect?

Personal information you disclose to us

  • Your e-mail address when you apply for early access at WisdomTree.
  • Your username, e-mail address and password when you register for an account at WisdomTree.
  • Profile information you provide for your user profile (e.g. username and profile image). This information allows us to help you or others to be “found” on WisdomTree.
  • User content (e.g. nodes, blocks and learning cards) that you create in WisdomTree.
  • Communications between you and WisdomTree. This can be via email, or the built-in support chat.

Information automatically collected

  • Your device information. This includes the Internet protocol (IP) address used to connect your computer to the internet, as well as the used internet browser, internet browser language and the computer’s operating system.
  • Your usage of our product. We collect information on what features you use and how you interact with the software.

Why do we collect information?

We use your personal information to:

  • Provide our product and services to you.
  • Respond to your requests, inquiries, comments or concerns.
  • Evaluate and improve our product and services.
  • Fulfil and manage your orders.
  • Send you marketing communications. You can opt out at any time.
  • Comply with our legal obligations.

Who will your information be shared with?

We only share and disclose your information with the following third parties:

  • Sendinblue (e-mail communication)
  • Stripe (invoice and billing)
  • Heap.io (product analytics)

How do we store and protect your information?

All information is stored on our servers in Frankfurt, Germany. We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. We will do our best to protect your personal information. However, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

How do we communicate with you?

  • When you send us an e-mail, we use your e-mail address to get back to you. We will store your message and our reply for any future communication.
  • We use your e-mail to provide you with relevant information that complements our product offering. This can for example include a weekly summary or reminders for due learning cards. You can opt-out from this communication at any time in your profile settings.
  • When you accept to receive information about important updates on WisdomTree, we use your e-mail address to provide you with this information until you ask us to stop. You can opt-out at any time using a link at the bottom of each e-mail.

Do we make updates to this policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

How can you contact us about this policy?

If you have questions or comments about this policy, you may contact Simon Dürr by email at [email protected], or by post to:

Simon Dürr
Norra Ågatan 5b
416 49 Göteborg
Sweden

How can you review, update or delete the information we collect from you?

Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request by email to [email protected] Please specify:

  • Email address you use for your account
  • State if you want to review, update, or delete your personal information

We will respond to your request within 30 days.